There’s no question, online shopping has had an impact on the brick-and-mortar retail sector! While it is true that many of us have transitioned to online shopping for a lot of our daily necessities, there are reasons why brick-and-mortar stores will continue to exist. First, our need for instant gratification, […]

Authentic customer service includes having professional empathy and kindness. True customer service involves feeling! You have to care about what you are doing and how it affects the person for whom you are doing it. For example, have you ever called your bank, or the cable company, only to get […]

Most people have an idea of what you do, if you say, “I’m in commercial office management,” but the reaction is very different when I tell people I manage a medical office portfolio. When I tell someone what I do, the reaction is usually something along the lines of, “I’m […]